Privacy Policy

Effective Date: 23 July 2026

At D Sense Creative Co ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.dsensecreative.com or use our services.

By using our website or engaging with our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Contact us through our website

• Request a quotation

• Enquire about our services

• Book a consultation

• Subscribe to updates or newsletters

• Work with us on a project

This information may include:

• Full Name

• Business Name

• Email Address

• Telephone Number

• Company Information

• Project Requirements

• Billing Information (where applicable)

• Any other information you choose to provide

We may also automatically collect certain technical information including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Information

• Pages Visited

• Time Spent on Our Website

• Referral Source

2. How We Use Your Information

We use your information to:

• Respond to enquiries

• Prepare quotations and proposals

• Deliver our creative and digital services

• Manage client projects

• Process payments where applicable

• Provide customer support

• Improve our website and services

• Monitor website performance and security

• Send important service updates

• Send marketing communications where you have given your consent

We will never send unsolicited marketing emails, and you can unsubscribe from marketing communications at any time.

3. Legal Basis for Processing

Where applicable under the UK General Data Protection Regulation (UK GDPR), we process your personal information on one or more of the following legal bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

4. AI-Assisted Services

To improve efficiency and deliver high-quality creative services, we may use trusted Artificial Intelligence (AI) tools to assist with:

• Content Creation

• Copywriting

• Graphic Design

• Image Generation

• Video Editing

• Website Development

• Coding Assistance

• Email Marketing

• Workflow Automation

• Business Process Automation

All work delivered to our clients is reviewed, refined, and approved by D Sense Creative Co before delivery.

We do not use AI to make automated decisions about you or your business.

5. Third-Party Services

To provide our services, we may use carefully selected third-party providers, including:

• Website Hosting Providers

• Domain Registrars

• Google Services

• Microsoft Services

• Meta Platforms

• Email Marketing Platforms

• Payment Providers

• Cloud Storage Providers

• Analytics Providers

• AI Service Providers

These providers only receive the information necessary to perform their services and are required to protect your information in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies to:

• Improve website performance

• Remember your preferences

• Analyse website traffic

• Enhance your browsing experience

• Monitor website performance

Some cookies are essential for the operation of the website and cannot be disabled.

You may manage or disable optional cookies through your browser settings or our cookie banner where available.

7. Analytics

We may use analytics tools such as:

• Google Analytics

• Google Search Console

• Microsoft Clarity

• Meta Pixel

These services help us understand how visitors interact with our website so we can improve performance and user experience.

These services do not identify you personally.

8. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your information may only be shared where necessary to:

• Deliver our services

• Comply with legal obligations

• Process payments

• Protect our legal rights

• Work with trusted service providers

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

While we work hard to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services

• Meet legal and accounting obligations

• Resolve disputes

• Maintain business records

Once information is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under the UK GDPR, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Restrict processing

• Object to processing

• Withdraw consent

• Request a copy of your data (data portability)

To exercise any of these rights, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or policies of external websites. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or over.

We do not knowingly collect personal information from children.

14. International Data Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure your personal information remains protected in accordance with applicable data protection laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

D Sense Creative Co

Email: dsensecreativeco@gmail.com

Website: www.dsensecreative.com

17. Complaints

If you believe your personal information has not been handled in accordance with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

For more information, visit the ICO website or contact them directly.